Refund policy

Request a payment review

Open a billing support ticket from the account that made the purchase. Include your order number, purchase date and the reason for the request. You can find these details in Orders.

Requests involving duplicate charges, an incorrect amount, or a purchased service that was not delivered will be investigated using the payment and usage records. Refund eligibility depends on the purchase terms displayed at checkout, use of the service and applicable consumer rights. This page does not limit rights that cannot legally be waived.

Failed generation and credits

A generation failure and a payment refund are different processes. Failed generation tasks use the credit-return flow; check Credits for the resulting entry. A credit return does not itself refund a card or other payment. Contact support if a failed task has no matching credit return.

Subscription cancellation

Manage a subscription in Billing. Review the effective cancellation date before confirming. Canceling a renewal does not automatically refund a previous charge. Check your order and subscription status after making a change.

Approved refunds

Approved payment refunds are processed through the original payment provider when supported. Credit balances and subscription access may be adjusted to reflect the refund. Processing time depends on the provider and your financial institution; support will communicate the status of your request.

Before purchasing

Review the price, currency, included credits, billing interval and renewal terms in Pricing and checkout. Keep your receipt and contact support if the displayed order differs from the purchase you intended.