Contact & help

Get support

Open a support ticket to ask about generation, uploads, your account or a payment. Sign in first so the request can be connected to your account and you can follow replies in your support history.

Include the affected tool, a short description, the time of the issue and any relevant task or order number. Do not send passwords, verification codes, API keys or full payment card details.

Account access

• Sign in to your account.
• Create an account if you are new to Vyi.
• Reset your password when email recovery is enabled.
• Email verification helps you finish an email-based signup.

If password recovery is unavailable, use the same social login method you used to register. Avoid creating a second account for an existing paid subscription.

Billing and results

• My assets: completed, running and failed generations, uploads and drafts.
• Credits: remaining balance and credit activity.
• Orders: order status and payment history.
• Subscription: current plan and cancellation options.
• Refund policy: how to request a payment review.

Common questions

A task failed. Check its status in My assets and the corresponding return in the credit ledger. Include the task number in a support ticket if they do not match.

A payment is still pending. Check Orders before trying again. Payment confirmation can arrive after the checkout page closes.

I cannot find an older result. Use All generation history and clear the status or media filters. Download important files for long-term storage.